Support

Support

If you are a current customer of Inflowmatix and need support try:

The training material and user guide
The ‘Need Help’ button in the InflowNet® web application 
Log a ticket by emailing support@inflowmatix.com 
Phone, during normal UK business hours: +44 (0) 1628 951337 

Software

Provide your unique InflowNet® application web address (tenant address) with as much detail as possible, preferably with screenshots.

Hardware

Be sure to include the device serial number (found on the top of the device), error codes (or indicate which lights are active), and provide detailed information about your query.

To access the software, contact your organisation’s Administrator or Superuser to find out the web address. Each customer receives a unique access web address. For example: ABC Water Utility is https://abc.inflowsysweb.com/.

If you have forgotten your username or password, please note:

• Your username will be your email address
• Click ‘forgotten password’ on the homepage, and a renewal will be sent to your email address

To create, update or delete a user for your company’s account, contact your organisation’s Superuser as they can manage accounts.

Each physical device represents a single InflowSense® sensor and is identified by its serial number. It is mobile and can be moved around the water network to different locations. It must be commissioned and assigned to a fixed-location asset (such as a fire hydrant, PRV, pump) on the InflowNet® software, and decommissioned before moving.

If you have a device that appears to malfunction or be damaged, get in touch with Support. Make sure to provide specific details including the device serial number and the start-up or error codes (flashing lights).

If you would like a copy of the device specification, please contact info@inflowmatix.com.